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My 14-year-old son thinks everything has a hack. Better grades? Google AI. Learning guitar? 15 min app. Getting fit? 10 min HIIT sessions (a lovely oxymoron). Social media convinced him that hard work isn't necessary and the only people who do it are the suckers who can't find a better (easier) way. Not to worry I thought...he's only 14.  When he's grown up he'll think differently. But then I thought about my field of work...25 years improving public services. And every few y